e18 Innovation: How e18 Uses AI to Lead Healthcare Innovation

As a leading provider of Intelligent Automation services to the NHS, e18 Innovation partnered with us to build the internal, AI-powered systems that would enable them to scale efficiently while competing against global consultancies. By transforming their operational knowledge into a digital infrastructure powered by AI, we helped e18 scale their expertise across more NHS clients without losing the responsive service that set them apart from larger competitors.

Who are e18 Innovation?

e18 Innovation is a leading provider of Intelligent Automation solutions for NHS trusts and healthcare organisations. They help healthcare providers leverage cutting-edge automation solutions to streamline operations, reduce costs, and improve patient care. Competing with large global consultancies, e18 has established themselves as leading automation experts in UK healthcare.

The Challenge: Scaling Excellence in a Competitive Market

As e18 rapidly grew their NHS client base, they needed to maintain their agility while scaling operations to compete against the large global consultancies. But rapid growth was creating friction - valuable knowledge was trapped in people's heads, documentation was scattered across various systems, and processes were becoming increasingly inefficient as the team expanded.

Louise, e18 Innovation Founder & CEO

"We were growing fast and winning important contracts, but I could see the cracks starting to show. Critical knowledge was living in our people's heads, documentation was inconsistent, and we had little visibility across projects. We needed to find a way to scale our expertise and maintain our high service standards without losing the nimbleness that set us apart from larger competitors."

Our Solution: Building a Foundation for AI-Powered Growth

Like many growing businesses, e18 knew technology and AI could help them scale more efficiently, but their team was fully occupied serving clients. They needed a partner who could step back, understand their business holistically, and identify where technology could have the biggest impact.

Rather than jumping straight to AI, we first focused on getting the fundamentals right. We mapped e18's entire operation - from customer success workflows to knowledge management - and replaced their scattered systems with a single digital infrastructure. This became their source of truth for all activity, documentation, and planning across the business. The impact was immediate: streamlined operations, eliminated duplication, and greater visibility for the leadership team over all aspects of the business.

With this foundation in place, we could then leverage AI in a way that would truly transform their business. We created a team of specialised AI agents, training them on e18's accumulated expertise - everything from customer workshop materials to thought leadership content and successful automation case studies. These agents work alongside e18's team, providing 24/7 customer support, generating strategic insights, and helping produce high-quality deliverables that previously took hours of manual work.

Results: Transforming Service Delivery Inside and Out

The impact on e18's business has been transformative. By establishing a robust digital infrastructure and layering AI capabilities on top, they've been able to scale their operations efficiently while maintaining their competitive edge against larger consultancies. For their NHS clients, this means 24/7 access to automation expertise and faster, more comprehensive support - setting e18 apart as true innovation leaders in healthcare automation. Most importantly, they've achieved this while staying lean and agile, growing their capability and client base without proportionally increasing headcount.

A Partnership for Innovation

This project demonstrates the power of taking a holistic approach to digital transformation. By first establishing a strong operational foundation and then thoughtfully implementing AI, we helped e18 build a scalable platform for growth. The solution continues to evolve, supporting e18's journey as an established leader in healthcare automation.

"What impressed me most about working with Leverage AI was their strategic approach. They didn't just help us implement AI - they helped us build a digital foundation that transformed how we operate. The result is a solution that scales with us, helping us compete with much larger consultancies while maintaining the agility our NHS clients value."